This policy explains when you can cancel services purchased from Applyn Digital (Ankit Singh, B6 Bhoomi Complex, Fatehpur, Uttar Pradesh 212601, India) and when payments are refundable. It applies to all monthly packages (Starter, Growth, Pro) and project engagements purchased through this website or agreed over email. It forms part of the Terms & Conditions.
1. Cancellation before work begins
You may cancel an order for a full refund at any time before work on your engagement has started. Work is considered started when I begin onboarding actions on your account — such as auditing your website or accounts, preparing strategy, creating campaigns, or producing content — which typically happens within 1–2 business days of receiving your payment and onboarding details. If you cancel before that point, 100% of your payment is refunded.
2. Cancellation after work has begun (monthly packages)
- Fees for the current service month are non-refundable once work for that month has begun, because time is reserved and work is performed continuously through the month.
- You may cancel future months at any time by giving at least 7 days' written notice (email is fine) before your next billing date. You will not be charged for months after the notice takes effect.
- If you have pre-paid for months that have not started, the unstarted months are refunded in full.
3. Project engagements (e.g., web design)
- If you cancel after a project has started, fees covering work already completed or in progress(per the project's milestones) are non-refundable.
- Any portion of the payment attributable to milestones that have not been started is refunded.
- Completed and delivered work is not refundable.
4. What is not refundable
- Work already performed or deliverables already provided.
- Third-party costs already incurred on your behalf and with your approval (ad spend, software subscriptions, stock assets, domain/hosting fees).
- Fees for a service period in which delays were caused by missing client inputs (access, approvals, materials), provided I remained available to perform the work.
- Dissatisfaction with marketing outcomes(rankings, traffic, leads, sales) where the agreed work was properly performed — outcomes are influenced by factors outside any provider's control and are not guaranteed (see Terms, section 7).
5. If something goes wrong on my side
If I fail to deliver the agreed work for a paid period and cannot remedy it within a reasonable time, you are entitled to a pro-rata refund of the undelivered portion — or a full refund of that period if nothing was delivered. If a payment is charged in error (for example, a duplicate payment), it is refunded in full.
6. How to request a refund or cancellation
- Email hello@ankitisonline.infrom the email address used at checkout, with the subject line "Refund request" or "Cancellation request".
- Include your payment reference (the Razorpay payment ID or order ID from your receipt) and a brief description of the request.
- Requests are acknowledged within 1 business day and decided within 3 business days.
7. Refund timeline & method
Approved refunds are processed through Razorpay to your original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take additional time for the amount to appear in your account. Refunds are made in INR for the amount originally charged.
8. Questions
If anything here is unclear, contact Ankit Singh at hello@ankitisonline.in or +91 84169508088before purchasing — I'm happy to walk through how this policy applies to your situation.